Help Center

Order & Customer Service 1-800-385-2155



Additional Resources

Shipping & Delivery

  • Check Order Status & Tracking

    Tracking number(s) will be provided in your shipment confirmation email.
    You may log in to your Canon Account to review your order information. Once logged in, you will be able to view the following details:

    • Order number, including the date and time the order was placed
    • Item(s) ordered, including total charges
    • Status of the order
    • Tracking number for shipped items


    By clicking on the tracking number for your order, you will be taken directly to the shipment/tracking information on the carrier website.
    Please note: you will not be permitted to change the delivery address through Canon U.S.A. once your order has been placed.

    Alternate Delivery Options

    • After the first delivery attempt, you may arrange with the carrier to pick-up the item(s) at a hold for pick-up location
    • You may also provide specific delivery instructions to the carrier, such as vacation hold


  • Delivery Times & Shipping Charges

    The Canon Online Store only accepts and ships orders to street addresses in the 50 United States and the District of Columbia. We do not ship to APO, FPO or P.O. box addresses, and we do not ship to Guam, Puerto Rico, or the U.S. Virgin Islands. Please avoid using "vanity addresses," as this could result in a delay in delivery.

    Orders received before 12:30 pm ET are typically shipped on the day we receive your order, subject to the Shipping Delays section below.

    Selecting the Express or Expedited shipping option does not ensure that your order will arrive in one or two days (please refer to Shipping Delays section below).



    Method Time until receipt once shipped
    Standard 3 to 7 Business Days
    Expedited Second Business Day
    Express Next Business Day



    Please note: that our warehouses do not ship on weekends or holidays.

    Canon U.S.A. may require that someone signs for your order. For more information please visit the carrier website.

    Your order may be divided into two or more shipments. You will receive a separate Shipping Confirmation email for each shipment we send you. Shipping charges will not be affected by this.

    If you have any questions, please contact our Customer Support team toll-free at 1-800-385-2155.


  • Shipping Delays

    For your security, some orders will be processed through our Loss Prevention Department, which may cause a delay. If you do not receive a Shipment Confirmation email within 72 hours after placing your order, please contact our Customer Support team toll-free at 1-800-385-2155.


  • Shipping & Handling Charges

    Shipping and handling charges are based on the order subtotal after instant rebates have been applied. The full pricing schedule is provided below:


    Subtotal Standard (3-7 Days) Expedited (2 Days) Express (1 Day)
    up to $39.99 $5.99 $11.99 $17.99
    $40-$129.99 $11.99 $17.99 $25.99
    $130+ $15.99 $24.99 $35.99