SUPPORT MATTERS

There are plenty of camera companies.
We're not just another one.
We are Canon.
And while we've been making cameras for over 80 years,
That's not what makes us special.
What makes us special is the level of care in all that we do –
In our average in-house service time of 2.82 days (1.59 for CPS Platinum members).*
In our 300,000+ square feet of space devoted to serving our customers.

In our high repair standards and meticulous quality control.
In our expert Service & Support team, over 1,100 strong.
And in our answers to your calls, always from our own employees,
Always right here in the U.S.
That same passion you put into capturing your images,
We put into our Service & Support.
Nothing should stand between you and your vision.
SUPPORT MATTERS.
*As measured by date estimate is approved to date service is performed.

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When the stakes couldn't be higher... Support Matters.

Jimmy Chin has photographed and filmed at some of the world's most extreme locations. The stakes are high whether he's at the top of Mount Everest or in the dunes of the Sahara. Watch now to find out why Jimmy and thousands of other professionals trust Canon service and support for comprehensive maintenance, expedited repairs and expert technical support needed to always be Canon Ready.
On the biggest day of their lives... Support Matters.

Every wedding is a collection of once-in-a-lifetime moments and Pye Jirsa's clients count on him to capture them all. In a single year, he and his EOS 5D Mark III cover about 100 weddings and rack up over 250,000 shutter clicks. That kind of wear and tear is why Pye and thousands of other professionals depend on Canon service, support, and education for the expedited repairs, comprehensive maintenance, and expert support needed to always be Canon Ready.


Focused on Professionals


State-of-the-art, high-quality, easy to use - these describe Canon's service and support programs just as accurately as they do Canon's products. Whether you're an individual or represent a large enterprise, your needs are critical, which is why Canon provides unique customer service and support programs specifically for professionals.


Factory-Level Service


  • Fast repair processing
  • Highest quality standards
  • Factory certified technicians
  • Precision camera & lens adjustment rooms
  • Nationwide service network*


Dedicated Pro Tech Support


  • Team of technical experts
  • Industry-leading response times
  • In-house studio test environment
  • 100% U.S.-based call center (All Canon employees)


Pro Training & Workshops




Canon Professional Services


  • 24/7 tech support
  • Expedited & discounted repair service
  • Loaner equipment
  • 2 day service for Platinum Members
  • Learn more about CPS >


*Product repair for imagePROGRAF PRO-1000 through the Canon Authorized Service Facility (ASF) Network or Priority Instant Exchange Service.
imagePROGRAF PRO-2000, PRO-4000 & PRO-6000 Series include on-site service only.

Learn about Canon CarePAK service plans for additional coverage on select Canon products.

NEW! Canon Professional Service & Support Center in Lyndhurst, NJ

Located just minutes from Manhattan, the new state-of-the-art facility offers full service, repair and maintenance operations for photographers and the cinema and broadcast industry. Visitors can also experience the latest Canon imaging products in the professional products showroom. Watch the video to learn more!