Help Center

Order & Customer Service 1-800-385-2155


Additional Resources

FAQs

  • To view your order status and track your shipment, click here or log in to Canon Account to review the date and time that the order was placed, order number and status, and total charges for your orders.

    By selecting an order number, you can view the item(s) ordered and the tracking number(s) for shipped items. By clicking on the tracking number for your order, you will be taken directly to the shipment/tracking information on the FedEx website.

  • If a pre-order button is available for an item, you can place an order for it before we have it in stock. This allows you to reserve new items before they are available to ship. Your credit/debit/gift card will not be charged when you place a pre-order. The transaction will be processed when the order ships.

    The estimated ship date is the approximate date that we expect to receive the pre-ordered item at our warehouse. This date is not a guarantee of shipment. All pre-order ship dates are approximate and are subject to change without notice. Orders that include pre-order items will ship in full once we receive stock of each item in our warehouse. In-stock items ordered with the pre-ordered products will ship when the pre-ordered item is available. If you would like to receive in-stock items before all pre-order products in your order are available to ship, please place separate orders.

  • To register a Canon CarePak Extended Service Plan, go to the Register Your CarePAK page under the Accessories » Extended Service Plan menu.

  • If your credit/debit/gift card payment does not process, check your payment information to confirm that it is entered correctly, and without spaces. If you believe your order was declined in error, contact the appropriate credit/debit/gift card-issuing agency.

  • In some cases, there may be an unanticipated shipping delay due to unforeseeable circumstances. Additionally, for your security, some orders will be processed through our loss prevention department. If your order undergoes this process, there may be a delay on the review and confirmation of your order. If you do not receive a Shipment Confirmation email within 72 hours after placing your order, please, contact our Customer Support team toll-free at 1-800-385-2155, from 8:00am - Midnight ET, Monday through Friday, excluding holidays.

  • Contact our Customer Support team toll-free at 1-800-385-2155, from 8:00am - Midnight ET, Monday through Friday, excluding holidays.

  • The Canon Online Store now accepts gift cards from Visa, MasterCard, and Discover. For details, see Payment Options.