Extended Service Plans for Document Scanners, Large Format or Laser Printers, Inkjet Copiers, Card/Label Printers and Fax Machines

The eCarePAK Extended Service Plan has been created to save you costs associated with post-purchase maintenance, maximize uptime throughout the life of your product, and make you feel confident in your hardware purchase for years to come.
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Purchased from Canon Direct before October 9th, 2018? Please call 1-833-CAREPAK to activate your plan.
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Customer Care At Its Finest

What is an eCarePAK?
An eCarePAK is an Extended Service Plan offered for imageCLASS, imageFORMULA, imagePROGRAF, WG Series and FAXPHONE products. Canon realizes that you, the customer, are our greatest asset, and is determined to improve the overall productivity of your imaging investment.

To extend the life of your hardware investment, keeping it free from unlikely problems, you gain the following advantages and benefits from an eCarePAK:
Break/Fix Coverage to Minimize Unexpected Downtime
Award winning service supported by 60 years of industry leadership.
Prompt and Convenient Service Options
Depending on your product, Canon provides either an Advanced Exchange program for immediate, comparable replacement units or Canon On-Site Service with quality repairs performed by Canon-certified personnel using genuine Canon parts to minimize your downtime.
Service & Support Direct from Canon
Toll-free access to Canon's technical support staff, to conveniently rectify hardware issues with prompt service that is responsive to your needs. For service on:
  • imageFORMULA and imagePROGRAF products, please call 1-800-423-2366
  • imageCLASS and FAXPHONE products, please call 1-800-OK-CANON
  • Inkjet Copiers, Card /Label Printers, please call 1-855-852-2666
Frequently Asked Questions
Get answers to common questions about Canon eCarePAK.
Terms & Conditions
eCarePAKs are available in varying terms, depending on the product you have purchased.
  • For imageCLASS, imageFORMULA, imagePROGRAF and FAXPHONE
    Click Here
  • For Inkjet Copiers, Card/Label Printers
    Click Here
* Plan must be registered.