Extended Service Plans for Document Scanners, Large Format or Laser Printers and Fax Machines

The eCarePAK Extended Service Plan has been created to save you costs associated with post-purchase maintenance, maximize uptime throughout the life of your product, and make you feel confident in your hardware purchase for years to come.
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Activate your plan
Purchased from Canon Direct before December 6th, 2017? Please call 1-833-CAREPAK to activate your plan.
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Customer Care At Its Finest

What is an eCarePAK?
An eCarePAK is an Extended Service Plan offered for imageCLASS, imageFORMULA, imagePROGRAF (including imagePROGRAF PRO-1000) and FAXPHONE products. Canon realizes that you, the customer, are our greatest asset, and is determined to improve the overall productivity of your imaging investment.

To extend the life of your hardware investment, keeping it free from unlikely problems, you gain the following advantages and benefits from an eCarePAK:
Break/Fix Coverage to Minimize Unexpected Downtime
Award winning service supported by 60 years of industry leadership.
Prompt and Convenient Service Options
Depending on your product, Canon provides either an Advanced Exchange program for immediate, comparable replacement units or Canon On-Site Service with quality repairs performed by Canon-certified personnel using genuine Canon parts to minimize your downtime.
Service & Support Direct from Canon
Toll-free access to Canon's technical support staff, to conveniently rectify hardware issues with prompt service that is responsive to your needs. For service on:
  • imageFORMULA and imagePROGRAF products, please call 800-423-2366
  • imageCLASS and FAXPHONE products, please call 800-OK-CANON
Frequently Asked Questions
Get answers to common questions about Canon eCarePAK.
Terms & Conditions
eCarePAKs are available in varying terms, depending on the product you have purchased. Learn more
* Plan must be registered.
** See Terms and Conditions