Order & Customer Service 1-800-385-2155
Ordering Direct from Canon
Placing an Order
We are happy to welcome you as a customer of the Canon Online Store. Please note that the Canon Online Store is intended for end-user consumers purchasing products for their own personal, household or small office/home office use only. Sales on the Canon Online Store are limited to no more than ten (10) of any one (1) hardware item per customer, except for certain offers where a different quantity limitation is included in the offer terms. Hardware does not include related consumable products (ink, paper, and toner) or accessories. Canon U.S.A. reserves the right to refuse or cancel orders as specified more fully below.
When we receive your order, we will send an Order Receipt email to the email address you used to create a Canon Account or to place your order. Your receipt of an Order Receipt email, however, does not signify acceptance of your order by the Canon Online Store, nor does it constitute confirmation of our offer to sell; we are simply acknowledging that we received your order. The Canon Online Store reserves the right at any time after receiving your order to accept or cancel your order, without penalty, for any reason, including but not limited to, an obvious error in price, or current inventory of the product being depleted.
To place an order, follow the steps below:
Step 1: Select Product(s)
You can find items in the Canon Online Store by browsing the categories, searching by product name or item number, or viewing the compatible accessories drop-down menu on our homepage for products that you already own.
When you find an item that interests you, click the product name or image to view additional product details. You may also view a 360° tour of select products by clicking the play button on the product image.
To order a product, enter a number in the quantity field, then click the "Add to Cart" button next to the product image.
If an item is on backorder, you can place an order even though the item is not in stock. Once your order is confirmed and we receive inventory, the product will be shipped to the delivery address you provided in your order. If any of the items you have ordered are on backorder status, you will be notified through a Backorder Notification e-mail, both sent to the email address you used to create a Canon Account or to place your order. If your order includes more than one item, and one or more of the items you ordered is on backorder status it will be noted in the Shipment Confirmation email Once your order is warehoused (order has been sent to our warehouse), you cannot make any changes to your order.
All shipments are subject to our Return Policy.
Upon adding a hardware item to your Cart, you have the option of adding supplies and/or accessories for that product to your cart or viewing your cart and beginning checkout.
If you choose to add supplies and/or accessories to your Cart, if desired, you can view the universal cart in the top section of the page, next to the shopping cart icon.
Step 2: Check Cart Summary
You can view the Shopping Cart by clicking on Checkout in the top section of the page.
In the Shopping Cart, you can change the quantity of each item, or delete any items that you no longer want to purchase.
From the Shopping Cart you can choose to checkout or to continue shopping.
Step 3: Select Checkout Method
To proceed with the checkout process, click the "Start Checkout" button.
The Canon Online Store offers three (3) checkout options:
- Canon Account Login
If you have an account, you can checkout quickly and easily by logging-in.
- Create a Canon Account
You can create an account by clicking the "Create Account" button.
- Guest Checkout
If you do not have an account, and prefer not to create one at the time of purchase, you can complete the checkout process utilizing our Guest Checkout feature.
- Canon Account Login
Step 4: Enter Billing & Shipping Information
In order to verify payment and delivery information, enter your billing and shipping information on the Checkout page. Your billing information must match that on file with your credit/debit card issuer.
If you are using a gift card your billing address must match the address you registered with the card issuer. The shipping address must be a street address in the 50 United States or the District of Columbia. We do not ship to APO, FPO, or P.O. boxes, and we do not ship to Guam, Puerto Rico, or the U.S. Virgin Islands. Please avoid using "vanity addresses," as this could result in a delay in delivery.
Once you have completed all of the required fields, click "continue" to advance.
Step 5: Choose a Shipping Method
The next page will display shipping options and rates for shipping and handling charges. Select the radio button for the shipping method of your choice and click continue.
Step 6: Select a Payment Method
Choose your card type and enter the credit/debit/gift card number (without spaces), card identification number, expiration date and the cardholder's name.
Next, click the "Continue" button. For detailed information on our acceptable payment methods, please see the Payment Options section.
Step 7: Review & Submit Order
At the bottom of the Payment Method and Order Review Page, you can check your billing & shipping information and delivery method, as well as the items included in your order.
Once you have confirmed that your order details are correct, click the place order button to complete the checkout process.
Step 8: View Order Receipt
Once you have submitted your order you will be shown your order receipt. We recommend printing this page for your records. If you cannot print the page, be sure to retain the order number for your records.
If you have an account with the Canon Online Store you can see your pending or past orders by clicking the Canon Account link at the top of any page and clicking on View Previous Orders.