SUPPORT MATTERS

There are plenty of camera companies.
We're not just another one.
We are Canon.
And while we've been making cameras for over 80 years,
That's not what makes us special.
What makes us special is the level of care in all that we do –
In our average in-house service time of 2.82 days (1.59 days for CPS Platinum members).*
In our 300,000+ square feet of space devoted to serving our customers.

In our high repair standards and meticulous quality control.
In our expert Service & Support team, over 1,100 strong.
And in our answers to your calls, always from our own employees,
Always right here in the U.S.
That same passion you put into capturing your images,
We put into our Service & Support.
Nothing should stand between you and your vision.
SUPPORT MATTERS.
*As measured by date estimate is approved to date service is performed.

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Committed to Service & Support Excellence


A true industry leader understands that reputations are earned one customer at a time, which is why Canon has at its foundation an uncompromising dedication to product reliability, service and support. From cutting-edge technology to industry-leading response times, Canon U.S.A. takes pride in delivering complete customer satisfaction.



Award-Winning Customer Service Team

  • Friendly & knowledgeable tech support team
  • Expert help... from getting started to getting the most out of your product
  • Support for every level of experience


State-of-the-Art Contact Centers

  • 100% US-based
  • Located in Chesapeake, VA and Albuquerque, NM
  • Over 600  “All Canon” employees
  • Connect to an agent quickly


Factory-Level Service

  • Industry-leading repair turnaround times
  • Highest quality standards
  • Factory certified technicians
  • Nationwide service network