hdAlbum - Photo Books by Canon

What are the system requirements to use the hdAlbum EZ Application?

Windows 7 to 10 (Fall Creators Update)
    • 32-bit binary: Supported
    • 64-bit: WOW64 is required

Mac OS X 10.9.5 to 10.13.3
    • 64-bit binary: Supported
    • Mac OS extended (case-sensitive, journaled): Not supported

iOS 9.0 to 11.2
    • 32 and 64-bit binary: Supported

Android 4.1 to 8.1
    • App for ARM tablets: Available in Google Play.
    • ARM compatibility mode: Performance not guaranteed

What file types/formats are accepted?
Supported Still Images: JPEG (with shooting date & time info included*) Max image size: up to 30MB
Minimum # of pixels: 480x480
Maximum # of pixels: 10,000x10,000

Supported Movie Files: MOV, MP4 Encoding: MPEG-4 AVC/H.264. Movie length is min. 5 sec. and max. 180 sec. Movies that are downloaded from social networking sites are not supported. The video setting to capture images from videos is not supported on Windows Vista.

*Only images with shooting date & time info are automatically analyzed. However, images without shooting date & time info can be manually added into the photo book using the editing tools.

Is there a time limit to re-order the same book that was ordered previously?
Previously ordered projects can be found on the hdAlbum EZ App Home Screen, go to the Menu tab and select My Albums. There is a 90 day re-order window per project submitted.

Why am I having trouble uploading? What does "Cannot Connect to Server" mean?
If you are receiving the error message 'Cannot connect to server', or your upload does not commence (or keeps restarting), then this means that you most likely have a firewall restriction that is preventing the hdAlbum EZ App from uploading your file.

Try creating a firewall exception or access the hdAlbum EZ App from a non-network device.

How long will it take to produce and deliver my order?
Product manufacturing takes between 3 to 5 business days. Shipping & delivery is additional to product manufacturing, refer to this link for estimation purposes: shop.usa.canon.com/shop/en/catalog/shipping

How are your products delivered?
Major U.S. shipping carrier: FedEx

Do you deliver outside of the United States?
Unfortunately, we currently do not offer delivery outside of the U.S. for any hdAlbum EZ products. No shipment to Puerto Rico or any other U.S. territory.

Which browsers are supported by hdAlbum Online Designer?

Windows
Internet Explorer v10
Internet Explorer v11
Edge Latest (we support v20.10240 and above)
Chrome Latest (we support v28 and above)
Firefox Latest (we support v23 and above)

Mac OSX
Safari v6
Safari v7
Safari v8, v9
Chrome Latest (we support v28 and above)
Firefox Latest (we support v23 and above)

Mac iOS 6 & Later
Safari Only

Android OS 4.1 & Later
Chrome Only

Do I need an Internet connection?
If you are using our hdAlbum Online Designer, you will need a constant internet connection. If you are using our Advanced Desktop Designer, you will only need an internet connection for the checkout process.

What are the System Requirements to use the PRO design software?
The minimum system requirements to use our editor are:
- Mac OSX 10.4 to 10.11; Windows XP, Windows Vista or Windows 7
- at or above a 2.66 GHz processor
- 2 GB RAM
- 2 GB free hard disk space
- Internet connection is required for checkout only

Download Full In-Depth Software Guide