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Order & Customer Service 1-800-385-2155


Additional Resources

Canon Account


  • Canon Account


    By creating a Canon Account, you will be eligible for member-only benefits and services. Your profile information will be saved, so you will be able to place and review Online Store orders and easily register additional Canon products without re-entering your personal information. Also, Canon Professional Services (CPS) members can browse our Online Store and the Canon Professional Services websites without having to log in again.


  • Creating a Canon Account


    If you do not have an account, follow these steps below to create your account:

    • Navigate to the login screen by clicking Sign In at the top of the page.
    • From the login page, click the link to Create a Canon Account. You will be taken to the Canon Account Profile page.
    • Enter your contact information, including your e-mail address, a password, a reminder question, and your address information.
    • Once you have entered and verified all of your information, click the "Continue" button to resume shopping or checkout.


  • Updating Account Information


    • You can update your contact information in the Account Profile section by first logging in to the Canon Online Store. If you are having problems logging in with your User ID or Password, please click on Forgot User ID or Password and follow the instructions. If you continue to encounter problems, please call our Customer Support team toll-free at 1.800.385.2155, from 8:00am – Midnight ET, Monday through Friday, excluding holidays.
    • Next, click "Account Profile." You may change your password question and contact information.
    • Once you have entered your new contact information, click "Continue" to save your changes.
    • Changes to shipping information may be made during the checkout process.


  • Changing your Password


    • For security reasons, we recommend that you periodically change your Canon Account password.
    • To change your password, click on the Canon Account button at the top of any page on the Canon Online Store. Click on the "Change Password" link on the Account Profile page to go to the Change Password page.
    • If you have not yet logged into the store, enter your Canon Account User ID and password, click "Login," and you will be taken to the Account Profile page. To change your password, simply type your new password into the field provided and click "Continue." Your password will then be changed.


  • Reviewing your Orders


    You can review your orders by logging into your Canon Account.

    • To access the Orders page, click the Canon Account link located at the top of every page and fill in your Canon Account User ID and password.
    • Then, select Orders from the Canon Account page.
    • On the Orders page you can review the order number, the date and time the order was placed, the status of your order(s), and the total charges for your orders.
    • By selecting an order number, you can view the item(s) ordered and the tracking number(s) for shipped items. By clicking on the tracking number for your order, you will be taken directly to the shipment/tracking information on the carrier website.