Canon values your questions and answers!

Canon’s Ask Questions, Share Answers is a fast, convenient way to receive information about our products or share your knowledge about them with your peers. Simply ask general questions you have about Canon products, receive answers from other Canon customers, or help others by sharing your own experiences. Wondering which printer is best for 4” x 6” photos? What about letting someone know which film negative scanner to buy? It’s the best way to give or receive assistance with a Canon purchase decision, all online, all the time.

Below you’ll find guidelines as well as our Rules of Participation, please make sure to review them prior to submitting a question or answer.

Note: Questions and answers provided here are for the purpose of assisting you with a purchase consideration and/or decision. If Canon provides any answers, they will clearly be noted as such. All other answers are provided by visitors to our website who have voluntarily offered answers and opinions.

This service is intended to be a resource center on Canon products. If your question is of a technical nature – including repairs, troubleshooting, or operation of your product – please visit our customer support page.

  • Questions and answers must be clearly written in English.
  • Questions should be relevant to the category.
  • Answers should be relevant to the product category and address the question being asked.
  • No mention of prices or retailers will be permitted.
  • While comparisons of Canon products to the competition are welcome, please refrain from mentioning any competitor by name.
  • All claims regarding a product’s performance should be of your own personal experience.
  • Any questions that require the assistance of a technician should be directed to a Canon-qualified technical representative via our customer support page.
  • Personal information such as full name, e-mail address, website links, phone numbers, mailing address or other forms of contact information.
  • Obscenities, language of a discriminatory nature, and any language not deemed suitable for a public forum.
  • Submissions of a critical nature or that contain spiteful comments regarding other postings.
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  • Submissions that contain content that may result in a legal claim.

By participating in the Canon USA Ask a Question Share an Answer Community Forum (“Forum”) you agree to these Rules of Participation (“Rules”), Our Guidelines (the “Guidelines”) the Terms of Use (“Terms of Use”), the Canon USA Online Privacy Statement and any other terms incorporated by Canon USA on the Forum (“Additional Terms”). These Rules supplement the Guidelines, the Terms of Use, Canon USA online Privacy Statement and any other Additional Terms. In the event there is a conflict between the Rules and the Terms of Use, the Terms of Use will apply.

Canon USA and/or Canon USA’s agents will enforce these Rules, the Guidelines and the Terms of Use at their discretion. Canon USA may modify these Rules or the Guidelines in its sole discretion from time to time.

The views expressed in this Forum are not endorsed by Canon USA. The content found in this Forum comes mainly from the community, not from Canon USA employees, representatives or agents. Such third party content is the sole responsibility of the person originating the material. Canon USA retains the right to reject or remove content in its sole discretion that is in violation of the Rules, the Guidelines or otherwise violates the Terms of Use. Canon USA is not responsible for any failure or delay in removing such material. Canon USA also reserves the right to reject or remove content that may otherwise detract from the experience of other users or the purpose of the Forum.

Canon USA does not warrant or guarantee the accuracy, reliability, completeness, usefulness, non-infringement on intellectual property rights, or quality of any material that appears in the Forum, regardless of who originates that material. You expressly understand and agree that you bear all risks associated with using or relying on the material. Canon USA will not be liable or responsible in any way for any content in the Forum, including, but not limited to, any errors or omissions in the material, or for any losses or damage of any kind incurred as a result of the use of or reliance on any material. This disclaimer and limitation on liability is in addition to the disclaimers and limitations contained in the Terms of Use.

Enjoy writing your questions and answers!