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Protect yourself and your Canon product.
Counterfeit products violate federal and state laws, including copyright and trademark laws. The Canon companies work closely together to fight against counterfeiting on a worldwide basis, to safeguard our customers and to protect the valuable Canon brand. |
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Batteries & Chargers
Counterfeit Canon batteries and chargers are often not equipped with certain protective devices meeting Canon's and the electronic industry's basic quality standards. |
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Combo/Value Packs, Ink & Toner
Counterfeit Canon inkjet cartridges, ink tanks, toner and toner cartridges can create a risk of, among other things, poor equipment performance, including low toner/ink yield, inferior print quality and toner/ink leakage. |
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Supplies & Accessories
Genuine Canon supplies and accessories are manufactured under strict quality standards to ensure that consumers enjoy the full potential of their Canon products. |
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Actual incidents involving Counterfeit Battery Packs. |
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Case 1: Rupture in China
Counterfeit lithium-ion NB-1LH battery pack and CB-2LSE charger ruptured after being left in charger for 10 hours after charging. User was not injured. |
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Case 2: Rupture in the U.S.
Counterfeit lithium-ion NB-2L battery pack came apart when it ruptured. User was not injured. |
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Case 3: Rupture in the U.S.
Counterfeit CB-5/BP-511 battery pack emitted smoke after one hour of charging and burned. User was not injured. |
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How to Identify a Counterfeit Battery Pack. |
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Case 1: NB-7L Battery
The font for the Canon logo on the counterfeit product is bold, unclear, and appears out of balance. |
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Case 2: LP-E5 Battery
The font for the Canon logo on the counterfeit product is bold, unclear, and appears out of balance. |
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Case 3: LP-E8 Battery
The font for the Canon logo on the counterfeit product is bold, unclear, and appears out of balance. |
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