Below are some frequently asked questions about the Canon Online Store Upromise ScholarDollar program:

 

  1. What Canon products are eligible to earn rewards?

  2. What are the reward amounts per product category?

  3. How many of the same items can I purchase that are eligible for ScholarDollars?

  4. When will I receive my ScholarDollar code(s)?

  5. How do I redeem my ScholarDollar code(s)?

  6. Do I need to make my purchase with a credit or debit card I have registered with Upromise in order to receive my reward from Canon?

  7. When I am purchasing my eligible Canon product online, do I need to fill out any additional information to identify myself as a Upromise member?

  8. What happens if I don't redeem my ScholarDollar code(s) online with Upromise prior to November 15, 2009?

  9. I received my ScholarDollar code(s) but I am having difficulty entering the code(s). Whom should I contact?

  10. I received my ScholarDollar code(s) but I am having difficulty opening the page to redeem the codes. Whom should I contact?

  11. Whom do I contact if I have any questions about ScholarDollar rewards from the Canon Online Store?



  1. What Canon products are eligible to earn rewards?
  2. Eligible Canon inkjet printers, laser printers, all-in-one printers, scanners, calculators, video products, printer paper, printer ink including combo/value packs and toner cartridges will be marked with a Upromise logo at www.shop.usa.canon.com. Only products purchased at the Canon Online Store are eligible for Upromise ScholarDollars.
  3. What are the reward amounts per product category?
  4. Eligible Canon inkjet, laser and all-in-one printers, can earn you $5.00 in ScholarDollars per product purchased. Eligible Canon video products can earn you up to $8 in ScholarDollars. Eligible ink, paper and combo/valuepacks can earn you $1.00 in ScholarDollars per product purchased. Eligible toner, and Canon scanners can earn you $2.00 in ScholarDollars per product purchased. Eligible Canon calculators can earn you up to $3 in Scholar Dollars. For example, if you purchase an eligible printer and an eligible ink cartridge, you will receive $6 in ScholarDollars. ScholarDollars are not based on the actual cost of the eligible Canon products. You may receive one ScholarDollar code for the total qualifying amount, or more than one ScholarDollar code equaling the total qualifying amount depending on which products you purchased.
  5. How many of the same items can I purchase that are eligible for ScholarDollars?
  6. You can purchase up to 10 of any one eligible item (as defined by the item or SKU number) and receive ScholarDollars for each.
  7. When will I receive my ScholarDollar code(s)?
  8. Canon will email your ScholarDollar code(s) (a 12 character code) upon shipment of your order, along with instructions on how to redeem your codes.
  9. How do I redeem my ScholarDollar code(s)?
  10. ScholarDollar codes must be redeemed online at Upromise.com. You will be required to enter your 12-character ScholarDollar codes prior to February 15, 2009. You must be a Upromise member to redeem ScholarDollar codes. Not a member? Join now for free and start saving for college.
  11. Do I need to make my purchase with a credit or debit card I have registered with Upromise in order to receive my reward from Canon?
  12. Since Canon does not use credit card information to track purchases for Upromise, you can purchase your eligible Canon product with any form of payment that is accepted at the Canon Online Store.
  13. When I am purchasing my eligible Canon product online, do I need to fill out any additional information to identify myself as a Upromise member?
  14. No, you do not need to indicate that you are a Upromise member when you are making your purchase online at the Canon Online Store.
  15. What happens if I don't redeem my ScholarDollar code(s) online with Upromise by November 15, 2009?
  16. You will forfeit the eligible reward(s).
  17. I received my ScholarDollar code(s) but I am having difficulty entering the code(s). Whom should I contact?
  18. If more than 10 business days have passed from the shipment of your order and you have not received an email communication regarding the status of your Upromise contribution, please call 1-800-385-2155. Please include your name, address, daytime telephone number, and product information (i.e. product type, model number, and serial number). If your product is back-ordered, the SchollarDollar code will not be emailed to you until the order has shipped.
  19. I received my ScholarDollar code(s) but I am having difficulty opening the page to redeem the codes. Whom should I contact?
  20. If you are having trouble entering your ScholarDollar codes, please email Upromise and include your ScholarDollar code(s). Or you may call us at 1-888-434-9111 Monday through Friday, 7:00 AM to 11:30 PM ET, and 9:00 AM to 9:00 PM ET weekends.
  21. Whom do I contact if I have any questions about ScholarDollar rewards from the Canon Online Store?
  22. Please contact us if you have any questions regarding your contribution.