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Terms of Sale


  • Canon Online Store Pricing


    The prices advertised on this site are for Canon Online Store orders only. All prices are listed in U.S. dollars. Prices and the availability of items are subject to change without notice. Any promotions offered on the Canon Online Store are only available for purchases made at the Canon Online Store unless otherwise specified. Errors will be corrected when discovered. Despite our best efforts, some of the products listed on the Canon Online Store may be incorrectly priced. We are under no obligation to provide the product to you at the incorrect (lower) price, even after we have sent an Order Receipt or a Shipping Confirmation email to the email address you used to create a Canon Account or to place your order.


  • Fees, Taxes & Tax Exempt Purchasing


    Prior to submitting your payment information, you will have the opportunity to review product prices, sales tax, and shipping and handling charges. Applicable sales and use tax is charged on all orders, except for orders being shipped to Delaware, Montana, New Hampshire, Oregon, and certain local jurisdictions in Alaska that have adopted a local sales and use tax as permitted under Alaska law. If you feel that you may be entitled to a sales and use tax exemption because you are exempt from federal income tax under Section 501(c)(3) of the U. S. Internal Revenue Code, or are otherwise exempt from state and local sales and use taxes (for example, if you are a member of an Indian tribe recognized by the United States government and the merchandise is to be delivered to you on an Indian reservation in the United States) , please call our Customer Support team toll-free at 1-800-385-2155 so that you can provide the applicable sales and use tax exemption certificate.


  • Payment Options


    • Credit/Debit Card
      The Canon Online Store accepts American Express, Discover, MasterCard, and Visa. You must use a U.S. credit/debit card with U.S. billing and shipping addresses (for details, see Shipping and Handling). Your card will not be charged until your order ships. If your card expires before the order is shipped, we will notify you and ask you to enter the credit/debit card number again with the new expiration date.

    • Check
      You may also pay by a check drawn on a bank account located in the United States by calling our Customer Support team at 1-800-385-2155.

    • Gift Card
      The Canon Online Store now accepts gift cards from Visa, MasterCard, and Discover. Please select the checkbox for gift cards and enter your card information on the Payment Info and Order Review page of the checkout process.

      If you are using a gift card in addition to an accepted credit or debit card for your payment, please enter the gift card information first, and then enter the information for the accepted credit/debit card. Please register your gift card with the card issuer (providing your name and billing address) and confirm the available balance prior to placing your order.

    • Multiple Payments
      The Canon Online Store allows you to split your payment across multiple accepted cards. You can combine gift/pre-paid cards (issued by Visa, MasterCard, and Discover) and credit/debit cards.

      If you are using a gift card and an accepted credit or debit card for payment, please enter the gift card information first, then enter the credit/debit card information. Please register your gift card with the card issuer (providing your name and billing address) and confirm the available balance prior to placing your order.


  • Reseller Policy


    Please note that the Canon Online Store is intended for end-user consumers purchasing products for their own personal or household use only. Accordingly, the Canon Online Store reserves the right to refuse or cancel orders at any time if it believes that the products are being purchased for resale. The Canon Online Store assumes no responsibility or liability for anything resulting from such refusals or cancellations, or for e-mail notification failure. If you are interested in purchasing Canon products for resale, please contact our Customer Support team toll-free at 1-800-385-2155.


  • Order Confirmation and Cancellation


    If for any reason we are unable to process your payment, we reserve the right to cancel your order.

    The Canon Online Store reserves the right to decline or cancel orders at any time. Order Receipt, Backorder Notification and Shipment Confirmation e-mails are sent to the e-mail address you used to create an account or to place your order. We assume no responsibility for issues resulting from such declines, cancellations, or e-mail notification failure.

    All orders are electronically transferred to our warehouse at the time they are placed, and they cannot be cancelled by you (except backordered items that have not yet arrived in our warehouse. If you decide you do not want the order after it is delivered, please see our Return Policy. If an order is processed in error, contact our Customer Support team immediately at 1-800-385-2155 for instructions.


  • Shipping and Handling


    The shipping and handling charge is intended to compensate Canon USA for the cost of handling your order, packaging the product(s) you have purchased, and delivering it/them to you or to the recipient you designate. Prior to submitting your payment information, you will have the opportunity to review the applicable shipping and handling charge. The Canon Online Store ships merchandise to street addresses within the 50 United States and the District of Columbia only. The Canon Online Store only accepts billing and shipping addresses in the 50 United States and the District of Columbia. We do not ship orders to APO/FPO or P.O. Boxes, and we do not ship to Guam, Puerto Rico, or the U.S. Virgin Islands. Please avoid using "vanity addresses," as this could result in a delay in delivery.

    We do not allow address changes after an order has been confirmed.


  • Typographical and Photographical Errors


    The Canon Online Store is not responsible for typographical or photographical errors.


  • Terms and Conditions of Use


    Your purchase of any product(s) and/or service(s) from the Canon Online Store is subject to the Terms and Conditions of Use.


  • Usage by Minors


    We require that all purchases be made either (i) by individuals who are not minors and who can legally enter into binding contracts (typically persons 18 years of age or older, depending on where you live), or (ii) by minors with the permission of a parent or guardian to purchase items on the Canon Online Store.


  • Product Warranty Information


    For complete product warranty information on new hardware, please visit www.canonusa.com, select the particular product about which you are interested, then select 'Service & Support', select 'Service & Repair' and select 'Warranty Terms.'