Help Center



Additional Resources

Shipping & Delivery


  • Check Order Status & Tracking

    To view your order status and order details, click the Order Status link and enter your order number, last name, and the billing zip code.

    If you have a Canon Account, you may log in to Canon Account to review the order number, the date and time the order was placed, the status of the order, and the total charges for your order.

    By selecting an order number, you can view the item(s) ordered and the tracking number(s) for shipped items. By clicking on the tracking number for your order, you will be taken directly to the shipment/tracking information on the FedEx Web site.


  • Delivery Times & Shipping Charges

    The Canon Online Store only accepts and ships orders to street addresses in the 50 United States and the District of Columbia. We do not ship to APO, FPO or P.O. box addresses., and we do not ship to Guam, Puerto Rico, or the U.S. Virgin Islands. Please avoid using "vanity addresses," as this could result in a delay in delivery.

    Order estimated delivery dates are based on product availability, processing time, and shipment option. Selecting the Overnight or 2nd Day Air shipping option does not ensure that your order will arrive in one or two days.

    Total time that it takes for you to receive your shipment after placing your order = Processing Time + Shipping Date + Transit Time

    The Canon Online store now offers a service called FedEx Ground. This service is an economically priced shipping service offered by FedEx and offers delivery Monday-Friday. Visit http://www.fedex.com/us/fedex/shippingservices/package/ground.html for more details. Deliveries to remote areas may require additional time in transit. Visit http://www.fedex.com/us/ to calculate transit time. The ship from address is Pleasant Prairie, WI 53158. FedEx 2nd Day and FedEx Priority Overnight orders received before 12:30 pm ET are typically processed on the day we receive your order, subject to the Shipping Delays section below. FedEx Ground orders are typically processed by 5:30 pm ET on the next business day, subject to the Shipping Delays section below.

    (For example: if we receive your order before 12:30 p.m. ET on a Monday and you select FedEx Priority Overnight delivery, your estimated order arrival date will be on the next day, i.e., on Tuesday. If we receive your order after 12:30 p.m. ET on a Monday and you select FedEx Priority Overnight delivery, your estimated order arrival date will be two days later, i.e., on Wednesday.)

    Please note our warehouses do not ship on weekends or holidays. Therefore, if we receive your order after 12:30 p.m. ET on a Friday and you have selected FedEx Priority Overnight delivery, your estimated order arrival date will be the following Tuesday, and if we receive your order after 12:30 p.m. ET on a Friday and you have selected FedEx 2nd Day Air delivery, your estimated order arrival date will be the following Wednesday, subject to the Shipping Delays section below.

    Canon U.S.A. may require that someone signs for your order. For more information please visit the FedEx website.

    If you have any questions, please contact our Customer Support team toll-free at 1-800-385-2155.


  • Shipping Delays

    For your security, some orders will be processed through our loss prevention department. If your order undergoes this process, there may be a delay on the review and confirmation of your order. If you do not receive a Shipment Confirmation email within 72 hours after placing your order, please contact our Customer Support team toll-free at 1-800-385-2155.


  • Shipping and Handling Charges

    Shipping and handling charges are based on the order subtotal after instant rebates have been applied. The full pricing schedule is provided below:


    SubtotalFedEx GroundFedEx 2nd Day AirFedEx Priority Overnight
    up to $39.99$5.99$11.99$17.99
    $40-$129.99$11.99$17.99$25.99
    $130+$15.99$24.99$35.99