Help Center

Order & Customer Service 1-800-385-2155

Additional Resources

Shipping & Delivery

  • Check Order Status and Tracking

    Tracking number(s) will be provided in your shipment confirmation email.

    If you have a Canon Account, you may log in to Canon Account to review the order number, the date and time the order was placed, the status of the order, and the total charges for your order.

    By selecting an order number, you can view the item(s) ordered and the tracking number(s) for shipped items. By clicking on the tracking number for your order, you will be taken directly to the shipment/tracking information on the FedEx Web site.

  • Delivery Times & Shipping Charges

    The Canon Online Store only accepts and ships orders to street addresses in the 50 United States and the District of Columbia. We do not ship to APO, FPO or P.O. box addresses, and we do not ship to Guam, Puerto Rico, or the U.S. Virgin Islands. Please avoid using "vanity addresses," as this could result in a delay in delivery.

    Orders received before 12:30 pm ET are typically processed on the day we receive your order, subject to the Shipping Delays section below.

    Selecting the Overnight or 2nd Day Air shipping option does not ensure that your order will arrive in one or two days (please refer to Shipping Delays section below).

    MethodTime until receipt once shipped
    Ground3 to 6 Business Days
    2nd DaySecond Business Day
    OvernightNext Business Day

    Please note that our warehouses do not ship on weekends or holidays.

    Canon U.S.A. may require that someone signs for your order. For more information please visit the FedEx website.

    Your order may be divided into two or more shipments. You will receive a separate shipping confirmation email for each shipment we send you. Shipping charges will not be affected by this.

    If you have any questions, please contact our Customer Support team toll-free at 1-800-385-2155.

  • Shipping Delays

    For your security, some orders will be processed through our loss prevention department which may cause a delay. If you do not receive a Shipment Confirmation email within 72 hours after placing your order, please contact our Customer Support team toll-free at 1-800-385-2155.

  • Shipping and Handling Charges

    Shipping and handling charges are based on the order subtotal after instant rebates have been applied. The full pricing schedule is provided below:

    SubtotalFedEx GroundFedEx 2nd Day AirFedEx Priority Overnight
    up to $39.99$5.99$11.99$17.99